Home Depot Call Center Seeks Business Analysts
The new contact center is expected to bring 700 jobs to the Kennesaw area.
The Home Depot continues the hiring process for its new Kennesaw-based contact center with a number of openings for analysts posted this week on the company's website, in addition to other previously posted positions.
In November, Gov. Nathan Deal announced The Home Depot would open the $24 million national customer service call center in Kennesaw, bringing nearly 700 new jobs to the area. The center is expected to be fully operational later this year.
The following Kennesaw positions are currently listed on The Home Depot's website:
Senior Business Analyst (posted May 22). The selected candidate will lead comprehensive process mapping, information analyses and reporting processes and database and application development. The candidate will also lead complex initiatives that increase efficiencies, improve customer engagement and drive revenue. Check here for more information, or to apply.
Business Analyst (posted May 23). This position entails analyzing operational policies, procedures, and systems across multiple departments and locations. This person will review current performances and procedures and use quantitative methods to recommend changes that have significant financial impact. Check here for more information, or to apply.
Workforce Analyst (posted May 22). This position involves optimization of agent level staffing. The selected candidate will analyze the key factors driving staffing needs and labor costs and make recommendations to maximize performance in a cost effective manner. Check here for more information, or to apply.
Business Application Developer (posted May 22). This position entails researching, documenting, analyzing and identifying areas of opportunity in current business practices and processes. The selected candidate should have expert knowledge in one or more programming languages or databases, specifically web technology. Check here for more information, or to apply.
Reporting Analyst (posted May 22). The selected candidate will help develop, prepare and disseminate information, including contact and incremental sales statistical reporting and analysis of customer service programs and projects. The person will also be responsible for data mining and presenting information in a format that can be utilized by management. Check here for more information, or to apply.
Facility Supervisor (posted May 16). The selected candidate will manage staff, services, projects, procedures and finances related to the operation and maintenance of the facility. This includes maintenance and purchasing of equipment, planning and implementation of space management practices and budget planning and administration. Check here for more information, or to apply.
Workforce Management Supervisor (posted May 1). Responsibilities include the operational oversight of a workforce management team consisting of workforce analysts and administrators. The workforce management team is primarily responsible for forecasting workloads, forecasting resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and reporting and analysis. Check here for more information, or to apply.
Quality Assurance Specialist (posted April 19). The selected candidate will monitor a sampling of inbound and outbound customer interactions in order to ensure quality customer service. This position also inspects and measures for process adherence metrics and accuracy. Check here for more information, or to apply.
Manager Quality Assurance (posted Feb. 24). The selected candidate will deliver quality assurance programs that drive business results and create a competitive advantage for the online contact centers. The candidate will also partner with operational managers and work through a team of QA Analysts to deliver results. This is a full time position. Click here for more information, or to apply.
Contact Center Supervisor Online (posted Feb. 10). The selected candidate for this full time position will ensure superior service delivery to online customers by supervising the daily operational activities of a team of 15 to 20 contact center associates. The candidate will lead and coach the team and contribute to the overall success and profitability of the contact center by ensuring that the team meets and/or exceeds department goals. Click here for more information, or to apply.
We'll check in with The Home Depot to keep you updated as the hiring process progresses. Check here for more local job openings.