Home Depot Call Center Hiring Supervisors, Reps

The Home Depot continues the hiring process for its new Kennesaw-based contact center with a number of openings for managers and supervisors posted recently on the company's website, in addition to other available positions.

In November, Gov. Nathan Deal announced The Home Depot would open the $24 million national customer service call center in Kennesaw, . The center is expected to be fully operational later this year.

The following Kennesaw positions are currently listed on The Home Depot's website:

Facility Manager (posted May 16). This position is responsible for the project management and oversight of construction and maintenance projects. The candidate will also be responsible for budget planning and administration, lease and contract negotiation, application of policy and mediation of facility issues. Check here for more information, or to apply.

Facility Supervisor (posted May 16). The selected candidate will manage staff, services, projects, procedures and finances related to the operation and maintenance of the facility. This includes maintenance and purchasing of equipment, planning and implementation of space management practices and budget planning and administration. Check here for more information, or to apply.

CSR Phone Representative- Online Contact Center (posted May 14). The selected candidates will answer inbound calls from customers, assess customer needs and proactively provide solutions. Minimum qualifications include a high school diploma and/or GED. One year of customer service or retail sales experience is preferred. Check here for more information, or to apply.

Workforce Management Supervisor (posted May 1). Responsibilites include the operational oversight of a workforce management team consisting of workforce analysts and administrators. The workforce management team is primarily responsible for forecasting workloads, forecasting resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and reporting and analysis. Check here for more information, or to apply.

Quality Assurance Specialist (posted April 19). The selected candidate will monitor a sampling of inbound and outbound customer interactions in order to ensure quality customer service. This position also inspects and measures for process adherence metrics and accuracy. Check here for more information, or to apply.

Manager Quality Assurance (posted Feb. 24). The selected candidate will deliver quality assurance programs that drive business results and create a competitive advantage for the online contact centers. The candidate will also partner with operational managers and work through a team of QA Analysts to deliver results. This is a full time position. Click here for more information, or to apply.

Contact Center Supervisor Online (posted Feb. 10). The selected candidate for this full time position will ensure superior service delivery to online customers by supervising the daily operational activities of a team of 15 to 20 contact center associates. The candidate will lead and coach the team and contribute to the overall success and profitability of the contact center by ensuring that the team meets and/or exceeds department goals. Click here for more information, or to apply.

We'll check in with The Home Depot to keep you updated as the hiring process progresses. Check here for more local job openings.