This post was contributed by a community member. The views expressed here are the author's own.

Community Corner

Community Update

I was at Taco Mac on 12/15/13. It was very crowded with a large, Sunday football crowd. My party of two ordered two plates of ten wings and salad.
When the wings came out they weren't hot. With a little hesitation, we mentioned it to our server, Reagan. It was packed and everyone working there was very busy.
She handled it exceptionally ! She apologized and said she'd talk to the manager and put in new order. She was extremely polite and professional.
She came right back and told us it was taken care of. Michael, the manager came over next, apologized and expressed the same concerns about us as customers.
New orders of wings came out, hot, delivered by Reagan, and she made sure we were happy. Michael also followed up.
Reagan is fantastic. I'll ask for her next time! Both, Reagan and Michael have excellent customer service skills!
There were large groups there, and we were a party of only two, yet they treated us as though we were the only ones there. Excellent !

We’ve removed the ability to reply as we work to make improvements. Learn more here

The views expressed in this post are the author's own. Want to post on Patch?

More from Kennesaw